Digital Banking Frequently Asked Questions
How do I log out of the app?
Closing the app will automatically log you out of the app.
Why is the digital banking website not working properly on a browser from my mobile device?
Our desktop digital banking site is not supported from mobile browsers. If you are using a mobile device, please download the ‘Range Bank’ app from the Apple App Store or Google Play Store to access your account information. The desktop digital banking site supports Microsoft Edge, Google Chrome, Firefox and Safari from a laptop or desktop PC.
Why am I receiving an error that I need to update my browser?
Range Bank's desktop digital banking site supports the most-recent versions of Google Chrome, Safari, and Microsoft Edge. You will receive that error message when attempting to login from Internet Explorer, or an outdated version of the browsers listed above.
How much transaction history will I see?
When you enroll in our digital banking platform, you will receive 120 days of history. Your history will continue to grow indefinitely.
Is there a way to show only my main account’s transactions in the ‘transaction card’ on my dashboard?
The transaction card shows the most recent transactions across all of your accounts. If there are accounts transactions you do not want to see within that card, you can choose not to show that account’s balance and activity, but it will still be available for transfers and bill payments. To hide an accounts balance and activity, follow the below steps:
- Choose the account
- Choose Settings
- Toggle the ‘Show balance and activity’ off for that account
How do I enroll in bill payment?
To enroll in bill payment, you must visit our desktop site. From the Dashboard, click on Manage Payments and you will be prompted to enroll.
When adding a new payee for online bill pay, why am I prompted for my login information again?
This is an added security feature, that has you authenticate again, as transaction risk score increases.
What is the amount defaulted when I make a transfer to my loan?
The transfer amount defaults to your minimum amount due. You can change this amount by clicking within the box, and can change the date, frequency, and type of payment (regular or principal only) by clicking ‘More Options.’
What is a profile and how do I switch between them?
A profile is an individual digital banking account. You may have more than one due to having a business and banking with us personally, or any other reason you may manage two separate digital banking profiles.
To add a new profile to the app:
- Click on the upper-left flyout menu
- Click on 'My Profile' towards the bottom of the screen
- Choose 'Add Profile'
- On the Add a Profile screen, choose 'Add Profile'
- You will then be prompted to enter your digital banking credentials, and complete two-factor authentication (if necessary
To switch profiles within the app:
- Click on the upper-left flyout menu
- Click on 'My Profile' towards the bottom of the screen
- Choose 'Switch users'
- Choose the profile you'd like to switch
- You will be prompted to enter your passcode or use biometric authentication if enabled
What is a conversation and how does it work?
A conversation allows you to chat with a bank customer service representative during normal business hours.
How do I manage other debit cards attached to my account?
Within our digital banking platform, you will only see and be able to manage the debit cards you are the owner of.
How does the low balance alert work?
If you’d like a low balance alert for an account, follow the below steps:
- Choose the account
- Choose Settings
- Toggle the ‘Low Balance alert’ on
- Type in the amount in the ‘Alert if below’ box
The alert will come through as a message on the desktop site or within the app, as well as a push notification on your mobile device if enabled.
What is the difference between the purple and red pins on the locations map?
Purple pins are Range Bank offices, and red pins are ATMs. The ATMs listed include all Range Bank ATMs, as well as AllPoint’s surcharge-free network of ATMs which we are a part of.
How do I update the phone number associated with my digital banking account for two-factor authentication?
From the app:
- Click on the upper-left fly out menu
- Click on 'My Profile' at the bottom of the menu
- Choose Settings
- Choose Security
- Under Verification Options, click ‘Reset’ next to Two-factor authentication
From the desktop site:
- Click on your name at the bottom of the menu bar on the left-hand side
- Choose Settings
- Choose Security under User Management on the left
- Under Verification Options, click ‘Reset’ next to Two-factor authentication
This will walk you through the process of assigning a new phone number for two-factor authentication to your digital banking account.
How do I cancel a transfer I just initiated today?
Unfortunately, immediate transfers cannot be edited or canceled at this time.